I recently had a battery replaced at precision time - Sandy, UT... Not only did I pay for the overpriced battery, I was also suckered in by the 5 year deal and a pressure test.
45 days later, I was swimming with my watch (the watch is rated to 160 feet). After swimming I notice my watch was completely full of water! It was after-hours so I returned my watch to PT the following day. When the guy at PT inspected the watch he said "the back of the case was not seated properly", he asked if they could hold on to the watch and they would "take care of it".
At the time, the guy asked if I had paid for the 5 year deal. I answered that I had and had also paid for a "pressure test" to assure it remained waterproof. He said that was good so they would have all the information they needed.
After almost two weeks, I returned to the store to ask about my watch. The store manager (Kyle)came out with my watch - now full of rust - it had been sitting rusting for two weeks and they had not done a thing.
This guy started asking questions - of course, the same questions I had already answered. He asked when I had the battery replaced, what I was doing when it happened (the water), if I paid for the 5 year deal, etc. After asking all these questions (I was getting a little frustrated by now) he said he could not look up any information on the watch unless I had my original receipt from the battery. I asked how they track the 5 year warranty if they could not look-up the information... He said he already looked up the warranty (so he not only knew I paid for the 5 year warranty, but also when I had the battery replaced) - so dishonest... He was simply asking questions to see if he could find a way out.
I found my receipt at home (a miracle) and called Kyle with the number he "needed" to look up my information. He said he had to talk to his district manager and he would call the following day.
It is now a week later - no call - no response...
I still have some hope PT will stand by their work. Otherwise, there dishonesty (they clearly did not do a pressure test) and incompetence just cost me a $1,000 watch....