Not resolved

I brought a vintage watch I have had since the late 1970s (in great condition) to Precision time to get a new battery.I was talked into getting the crystal replaced as the original crystal had a few scratches.

Well, they broke the watch, bent the hands, and scratched the face of the watch.

It has been OVER 3 Months and I am still working to get this issue resolved. They initially told me it would take 4-6 weeks to get it repaired. Now after 3 months they admit that it is beyond repair and it has been close to another 2 weeks and I am still waiting for them to "get the watch back to the store" before they will issue the check.

This is after they told me it would only be "a week or so".

This is a time company that has failed to meet time deadlines on at least 4 occasions on this issue alone.

Monetary Loss: $600.

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